In March 2020 World Health Organization called virus COVID-19 as Woldwide Pandemic.
Starting March 2020 most of regular Postal routes were broken, no flights were allowed.
In these circumstances, we experiencing delays in delivery almost all over the world.
We use EMS-Postal service, which is still the most reliable company in timing and costs.
Currently all shipping routes are established avoiding air: used only ground trucks, railways, sea-freight.
Before Pandemic, retular shipping time was appx.5-10 business days.
Current shipping time - 25-60 business days (EMS).
Pls, keep this in mind while waiting for your order to arrive.
*** PLEASE BE SAFE!!! ***
We create our props with complete dedication and anticipate that our clients will enjoy the finished product to the fullest. This is the reason that we observe a few standard rules at the "shipping and handling" stage:
- All painted props must be completely dry before packing. We only start packing when we are sure that our fingerprints will not damage the finishing of the paint. It usually takes 3-5 days during the warm weather and 12-14 days during the winter season for the props to dry.
- The props are packed in a bubble wrap to prevent any kind of damage. This might increase the weight of the package but is only done for security purposes.
- All painted/huge/fragile/unique props are being sent via UPS or DHL Shipping Services. We do not earn on shipping and only charge the standard rates provided by the shipping company. We do not use EMS or Russian Regular Post for our props due to their susceptible nature.
We use UPS or DHL service and their shipping rate depends on the size of the box (volumetric weight) and destination country. You can find the approximate cost of shipping on the product's page. The exact cost of shipping, especially for multiple items, will be canculated during checkout.If you have placed multiple orders with us, we can combine them for you. You can contact us via email and we will do our best to save you from paying extra charges.
To track your order, you can log into your account and click the order number, you wish to trace.
Check the provided tracking ID in details of your order. This Tracking ID is also provided via your registered email, once your order being shipped.
Visit official website of our shipping carriers OR
Enter the provided tracking ID to checkbox and click on "Check".
While we do our best to ensure the best shipping experience for all our clients, we cannot make any guarantees in international shipping. ArmoryShop Props is not responsible if damaged, scratched, or destroyed props reach you. We are also not accountable for any kind of delay or cancellation of the order, due to international laws and standards.
In case of any kind of replacement (due to damage or anything), we ship new parts via EMS courier service or Regular mail. If client willing to upgrade to UPS/DHL service, - additional fee shall be paid by client. For shipping upgrade client shall contact us at least 3 days prior replacements will be sent.
There can be certain delays in international shipping as it is beyond our control. The reasons may include:
The Christmas and New Year holiday season (4 weeks before and after)
National or international sports events
We are not capable of avoiding the delays or speeding up the delivery process in any of the above-mentioned conditions.
It is not possible for ArmoryShop Props to gain information regarding customer's country customs laws. We are not responsible for any fee or tax incurred by the government of the given country. The customer is liable to pay all the additional taxes, which the company is not entitled to refund. However, it is advisable to provide complete tax information before you place an order as you may avoid overpayment through this.
ARMORYSHOP PROPS is a Brand Name of IP Vorobev Denis Igorevich (503212129220)