Payment Policy & Return and Exchange
ArmoryShop is a short-name of a "Propmaking Company - ArmoryShop Props". Full business info is located at the bottom of this page.
We accept Apple Pay / Google Pay and PayPal payments. All prices are in US Dollars (USD, $).
According to Russian Financial Law, ArmoryShop is allowed to accept payments in Russian Rubles (RUR) ONLY!
All USD prices will be converted into Russian Rubles during Checkout by PayPal.
Conversion rate automatically set by PayPal, according to PayPal's inner conversion rate based on Russian Central Bank Conversion Rate.
The final cost of your product, including the shipping costs, can be found during the checkout prior to making the payment.
All orders are to be paid in full before the production begins.
"Payment Plans" are available and do not affect regular prices. However, payment plan cannot be applied to certain items.
"Payment Plan" orders are require "Non-Refundable Deposit".
"Non-Refundable Deposit" is a processing fee and will not be refunded in case you'll decide to cancel your order prior it will be finished.
"Non-Refundable Deposit" equals 10% (Ten Percents) of your order's total amount with shipping costs included.
"Payment Plan" orders can be canceled at any moment, until there's only 3 payments left. After there's only 3 payments are left - order can't be canceled and refund can't be issued. "Payment Plan" orders which consist of only 3 payments - can not be canceled and refund for such orders can not be issued.
Within this time, 10% cancelation fee ("Non-Refundable Deposit") will be applied to the refunded amount.
"Payment Plan" orders can begin their producion when there's only 3 final payments are left to be paid (only if production queue allows this), however such orders can't be shipped prior final payment received by ArmoryShop Props. This limitation caused by Russian Financial Law and can't be avoided.
All remainings "Payment Plan" payments can be paid one-by-one earlier than they are queued. In this case, production of such orders begins once production queue allows and such orders are being shipped once ready.
"Regularly Paid" orders can be canceled within 3 calendar days after the final transaction has been made.
Within this time, cancelation fees ("Non-Refundable Deposit") will be applied to the refunded amount.
"Regularly Paid" order can not be canceled after 3 days from the Payment date, a full or partial refund can not be availed then.
Any order will be automatically cancelled, if we will not receive initial/full payment within 7 days from the order's date.
We will provide Sizing Chart for Armor once first/full payment for this order will be made.
Discounts and coupons can be availed during checkout prior making the payment.
Discounts, sales, and coupons can not be combined to avail a massive reduction in the final price.
Checks and loans are not accepted.
We prefer Apple Pay / Google Pay and PayPal payments but also accept Bank Transfer and direct Card-to-Card transfer or Bitcoin.
Checks, loans, cash and money-transfer systems are not accepted.
Return and Exchanges
General Products and Custom Orders
There are no returns\refunds on any items of appropriate quality once they leave our workshop.
We do not accept returns on custom orders.
All orders are verified before the production starts.
Once you've approved the design on the blueprint and given the go-ahead to production, there is no way to stop the production or avail a refund.
There are no returns on armor kits and soft parts since they are all custom-fitted and custom made products.
We only accept returns on wrong sizes. But in this case, the buyer has to take the responsibility that the part incurs no damage as they reach us back.
There are no guarantees for a 100% fit because the customer himself is taking the measurements. The process is not carried out professionally by us.
Our experience allows us to maintain 99% accuracy in the fitting of the armor. However, there are times when mismatсhes in sizing occur. In such a case, we replace the ill-fitted parts with new ones, free of charge.
In case of any kind of replacement (due to damage or anything), we ship new parts via EMS courier service or Regular mail. If client willing to upgrade to UPS/DHL service, - additional fee shall be paid by client. For shipping upgrade client shall contact us at least 3 days prior replacements will be sent.
In case customer is not satisfied with quality or have any quality complaints - please contact us first.
Please understand, that despite of the fact that we are doing our best to continiously increase our quality - since this is still handcrafting, some minor issues may occure.
Each quality case is to be considered individually, based on photos and description provided.
In case buyer insist on return item due to quality issues and we agree on return, to arrange return - all following conditions must be met:
1) Restock fees of 15% of each returned item's price will be applied and will be withdrawn from the refund amount.
2) No shipping cost will be refunded: neither original shipping nor returning shipping costs.
3) Item can be returned only via UPS\DHL company and has to be marked as "Returned goods". If customer declares returning item not as "returning goods" - all applied customs fees will be withdrawn from the refund amount. If customer uses different shipping carrier and custom fees applied - all applied customs fees will be withdrawn from the refund amount.
4) Final amount of refund will be only issued after returned item will be received at the workshop, inspected and no damage\new issues\marks of wearing or usage will be comfirmed.
5) We have a right to issue a refund sum via any available payment solution, regardless original payment method.
6) Total amount of refunded items will be withdrawn from buyer's website total and won't participate in discounts and sales activities.
In case buyer insist on return item due to quality issues and we agree on return - buyer must follow next steps:
1) Prepare at least 1 photo of each issue with description.
2) Use original packing materials (foam and bubble film) to pack returning item thoroughly to prevent any damage.
3) In case original packing materials can't be used due to weakness - ure at least 5mm thick packing foam, 3-layered bubble wrapping, 5-layered box.
4) Prepare photos of returning items before and after packing in opened box.
5) Send all photos with explanation and return request in one message to firstname.lastname@example.org
with title "Return of order #****".
6) We will take up to 3 business days to reply your message with further instructions and return address.
7) Once all conditions are settled and confirmed - send returning item via UPS\DHL shipping carrier, declaring box as "Returning goods".
8) Once returning box arrives at our workshop - we take up to 3 business days to inspect it for damage\new issues\marks of wearing or usage.
9) Once no new issues found - we will send confirmed refund amount within 1 business day.